IGT is the global leader in gaming. We enable players to experience their favorite games across all channels and regulated segments, from Gaming Machinesto Lotteries to Interactive. We have a well-established local presence and relationships with governments and regulators in more than 100 countries around the world, and create value by adhering to the highest standards of service, integrity, and responsibility. IGT has over 12,000 employees. The SPIELO brand represents a complete range of end-to-end gaming products for diverse gaming segments, including distributed government-sponsored markets, commercial casino markets, and Amusement With Prize (AWP) markets. Responsibilities Responsible for coordinating the daily activities of the Call Center Operations personnel to ensure overall efficiency, excellent customer service, data integrity and system performance.