• Senior Sales Operations Specialist - Autos

Kelly Services in Toronto, ON

Kelly Services

Toronto, ON

A day in the life of a Senior Sales Operations Support Specialist, Autos
  • Listen, understand and respond to customer inquiring about products and subscription packages
  • Act as the escalation point for the team
  • Work closely with the Managed Services Team to ensure features are being applied according to the dealer's contractual terms
  • Identify root causes of customer dissatisfaction and determine appropriate course of action
  • Follow up and communicate with Supervisor for escalation and resolution of more complex scenarios
  • Perform outgoing telephone and email contact with customers and maintain complete and accurate records in Salesforce
  • Provide input and suggestions pertaining to process improvement for all internal databases
  • Quality assessment completions provided to Supervisor for team members w view more / tout voir...
Customer Service
Customer Service
Kelly Services
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PostedFebruary 09, 2019 in CanadaEast - Moncton

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