Our large IT Client, is recognized by customers as Canada's leading communications company.
We are looking for a Help Desk Consultant Intermediate to join the team.
Duration: 6 months contract
Location: Saint John, NB
This is to support an Internal team, the client Help Desk that supports external Clients
Required = 100% Effort (24/7 timeframe. Could be 8, 10 or 12-hour shifts, days, evenings & weekends)
WHAT WE ARE LOOKING FOR?
Help Desk Representatives with Troubleshooting and resolution experience.
Help Desk Representatives are employees who are responsible for responding to contacts from consumer and business customers for repair and troubleshooting assistance. Responsible to assist the customer in resolving issues. Ensures associated customer records and systems are updated. May refer issues to technical support where appropriate.