job description Randstad, Canada's #1 Agency, is currently recruiting for permanent dispatcher positions on behalf of our client in Dartmouth, NS. The successful candidate will join a dynamic and rapidly growing team.The dispatcher will handle incoming requests for service calls that are being dispatched. He or she will ensure that all service calls are handled from start to finish for the company and all related tasks. Duties include but are not limited to:
Dispatch technicians using Call Management Software
Manage call queues for technicians while on shift
Prioritize calls by severity
Respond to customer escalations
Process service requests as they arrive through email, manual entry or direct customer input
Communication with customers as requested: Keeping customers informed of incident progress, notify view more / tout voir...