Talentcor Halifax is recruiting for Contact Center Representatives for Saint John, NB
Dealing with endorsement errors, investigations, reviewing notes on the system to see if the credit generated is correct, and if not, process calculations using internal calculators to find the correct credit. (80% of the time)
Essentially they will be identifying errors in the past and investigate further.
Candidate will NEED to determine if there will be any financial impact to the customer ( either a DR or CR). Based on findings they will be reporting back to the supervisor using excel spreadsheets and reports.
The role focuses on candidate completing most of the work in Excel using spreadsheets and other internal systems.
20% of the day will require the candidate to conduct mostly inbound or outbound calls based on their investigation/findings.